Peoples Choice Finance Solutions (PCFS) recognises the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us. We will therefore continue to collect and manage your personal information with a high degree of diligence and care. Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles in the Privacy Act 1988 Commonwealth) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
Types of information collected and held by us.
We need to collect some of your personal details to enable us to establish and maintain a financial services relationship with you. The types of information we request will vary according to the product or service that we are providing to you. We will usually ask for your name, age, address and other contact details (such as phone, fax and email) so we can communicate with you. In some cases we may also need your financial details.
How we collect your information: In most cases we collect personal information directly from you. We may also obtain your information from a credit reporting agency, a third party acting on your behalf (financial adviser or broker) or public records such as those relating to land titles and companies.
How we protect your information.
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information.
Our use of your information.
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for the group's internal business purposes such as research and product development, credit scoring and staff training and for assessing your future applications for products or services provided by us; Conducting market or customer satisfaction research and maintain a relationship with you; Preventing and investigating crime or fraud to protect your interests and PCFS interests along with fulfilling our legal requirements (e.g. disclosure to law enforcement agencies or the courts). We may use your information to tell you about other financial products and services we believe may meet your needs. You can notify us at any time if you do not want to receive these offers. Your provision of information to us over this website constitutes consent to these terms.
Our disclosure of your information.
We may also disclose your information to any person or organization involved in providing services related to obtaining credit or any other service PCFS provides you with including but not limited to. Lending Institutions, Mortgage Insurers, IT providers, professional advisers, credit reporting agencies, valuers, introducers, insurers, guarantors, Debt collection agencies, Mailing houses, Insolvency practitioners and government authorities. When your information is disclosed to those organisations it remains the property of PCFS and is protected under our agreements with them. We will also disclose your information when required to by law. Specific requirements apply to the collection, use and disclosure of your information for credit reporting purposes.We will not sell information you have provided us to any third party.
What to do if you think we have made an error?
People's Choice Finance Solutions is committed to the protection of your privacy, and our policies and systems have been developed with this intent. However, sometimes human errors do occur. If you think we have not lived up to our commitment, we invite you to contact us.
Access to your information, queries and complaints.
If you have a query, comment or complaint about privacy, or wish to access your personal information,
Please contact our Privacy Manager
P: 1800 117 988
F: 07 30140195
A: PO Box 1551, Caloundra, Qld 4551